1. Research your opponent ( their interests, goals, strategy, constituencies
they must appease).
2. Begin with a positive overture ( concessions tend to be reciprocated
& Lead to agreements).
3. Address the problems, not the personalities.
4. Pay little attention to initial offers ( they are just a point
5. Emphasize win-win solutions.
6. Create an open & trusting climate ...facilitates an integrative
settlement; Be a good listener, ask questions, focus on arguments directly.